The Issue
Slade 360 software uses certificates to ensure data is encrypted on transit. These certificates require renewing after some time as a security measure.
The certificates happened to expire on 28th November 2022, leading to unresponsive hardware.
The Fix
1. To fix the issue stated above, start by clicking the link at the top of the page written Hardware and then click on Download Nov 22 Certificates
2. Once downloaded, run the program that will update the certificates for you. Ensure you have the admin rights required to run the program.
3.Click on Install to allow the program to update the certificates.
4. The installer will indicate its progress in updating the certificates and finally finish updating the certificates. The Close button will be shown when it is done.
5. Reload the Slade360 page and the hardware should now be responsive.